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Quality Improvement Basics
This QI Basics course is designed to equip professionals with the knowledge and tools to start quality improvement projects at their facilities. The course may be completed in sequence or individual modules and tools may be used for stand-alone training and review.
Quality Improvement Basics Course: Overview
Describes each of the modules and related learning objectives that make up the QI Basics course.
Quality Improvement Modules Overview (9-minute video)
Quality Improvement Modules Overview slides (8-page PDF)
Quality Improvement Foundational Concepts
Defines quality improvement in the context of health care including how to identify and prioritize potential projects.
Quality Improvement Foundational Concepts (33-minute video)
Quality Improvement Foundational Concepts slides (17-page PDF)
PICK Prioritization Matrix (5-page Word doc)
Underscores the importance of teamwork in driving quality improvement, including desired qualities and qualifications of team members, as well as team roles and responsibilities.
Team Concepts (17-minute video)
Team Concepts slides (12-page PDF)
Project Charter (3-page Word doc)
Work Plan (3-page Word doc)
Team Roles and Responsibilities (5-page Word doc)
Communication and Facilitation
Covers concepts to help improve the communication and understanding within a team through the use of the shared mental model, standards of effective communication, and conflict resolution techniques.
Communication and Facilitation (15-minute video)
Communication and Facilitation slides (11-page PDF)
Communication Plan (3-page Word doc)
Change Management Basics
Considers the impact of change on quality improvement work from both an individual and an organizational perspective.
Change Management Basics (11-minute video)
Change Management Basics slides (8-page PDF)
Change Management Models and Tools
Reviews popular change management models and tools, including:
Change Management Models and Tools (17-minute video)
Change Management Models and Tools slides (12-page PDF)
Force Field Analysis (5-page Word doc)
The Model for Improvement and PDSA
Focuses on The Model for Improvement as a quality improvement framework and using the Plan Do Study Act (PDSA) tool to complete rapid-cycle tests of change.
The Model for Improvement and PDSA (30-minute video)
The Model for Improvement and PDSA slides (18-page PDF)
5 Whys Worksheet (3-page Word doc)
PDSA Worksheet (8-page Word doc)
Guides the creation of step-by-step process maps to help teams understand how processes are executed and identify opportunities for improvement.
Process Mapping (25-minute video)
Process Mapping slides (15-page PDF)
Data Basics and Data Collection
Explores methods of data collection, including how to select or create appropriate measures, both quantitative and qualitative.
Data Basics and Data Collection (20-minute video)
Data Basics and Data Collection slides (12-page PDF)
Data Collection Plan (3-page Word doc)
Measure Collection and Monitoring Plan (3-page Word doc)
Data Analysis and Data Display Methods
Reviews data analysis techniques and considers options for visualizing data with charts, graphs, and tables.
Data Analysis and Data Display Methods slides (18-minute video)
Data Analysis and Data Display Methods (10-page PDF)
Pulling It All Together
Brings together the many lessons from all the previous modules and resources by telling a Quality Improvement story using a "real world" example.
Pulling It All Together (46-minute video)
Pulling It All Together sides (24-page PDF)
tel: 952-854-3306 | toll-free: 1-877-STRATIS